Refund & Cancellation Policy

Before payment

You can leave checkout without paying. A canceled or expired unpaid order creates no paid report entitlement.

Before delivery

There is no cancel button on the order. Before the report first becomes available, write to the support email to ask for cancellation. We review the delivery state. An in-progress generation task can finish while the request is open. If support approves a refund for an undelivered purchase, it is sent through the original payment channel. Approval is not a completed refund, and nothing in the product counts down to an automatic refund.

Failed delivery and duplicate charges

If generation cannot be completed, the order is marked for manual support. That status does not refund the payment by itself. Contact support with the order reference. Support reviews failed delivery, duplicate charges, and material defects. If support approves a refund, it returns through the original payment channel, which is Stripe or Waffo depending on which provider took the payment. A browser redirect alone is not proof of payment or delivery.

After delivery

Commercial refund or correction requests are assessed by support. There is no automatic countdown that accepts or rejects a request. You may write to support within seven days of the report's first availability. That period is a support-policy window, not a coded clock, and passing it does not by itself decide the request in the product. Include the order reference and the problem. We do not promise a particular prediction or life outcome. This window does not limit mandatory consumer rights, which are set out in the next section.

Statutory withdrawal and non-waivable rights

If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right to withdraw from a distance contract. For this digital report, that right can end once supply begins only if, before payment, you expressly agreed to immediate performance and acknowledged the loss of the right. Checkout asks for that agreement. Losing the withdrawal right does not remove remedies when the report is not delivered, is materially incomplete, or the chart was calculated incorrectly from the birth data you submitted. It does not remove other mandatory rights for digital content that does not match the contract.

Consumers in the United States and Canada keep the cancellation, refund, and disclosure rights given by applicable federal, state, or provincial law. We do not treat undelivered or materially defective digital goods as final sales. A difference between a traditional theme and a later life event is not, by itself, a defect. The report does not promise events or professional outcomes.

To use this policy, write to the support email shown on this page with your order reference. Do not send card numbers.

Refund method and access

Approved refunds return through the original payment channel. The payment provider, Stripe or Waffo, determines bank processing time. Request acceptance does not mean a refund has succeeded. A refund that succeeds revokes web access to that report, including a partial refund. There is no subscription to cancel and no self-serve cancel button.